A little help.
A clearer way forward.
The answers to the things you’re probably wondering.
Your first little link
How do I shorten a link?
Paste a complete public URL into the shortener on the home page. For an account-owned link, sign in and choose “Create new link” in your workspace. Add a title, a memorable alias, an optional tag, and an expiration date if you need one.
How long do links last?
Guest links expire after seven days. Links created in your account do not expire unless you set an expiration date, delete them, or they are paused for policy reasons.
Can I change the destination later?
Yes. Open My links, choose Edit in the actions menu, and save your updated destination. Visitors who continue after the change use the current destination.
Where can I get a QR code?
Open the actions menu beside a link and select QR code. You can download a crisp SVG for printing. Include the readable short URL alongside it.
Visits, earnings & payments
Why are starts and completions different?
A start is someone beginning a link journey. A completion is a request for the destination after all four steps. Some visitors leave before finishing, so these counts are usually different.
Which visits qualify for earnings?
A real visitor must complete all four steps. Your own signed-in visits, detected bots, incomplete journeys, and repeat visits to the same link within 24 hours are excluded. Earnings are estimated and subject to review.
How do I request a payout?
Once your available balance reaches the minimum, open Earnings and select Request payout. Choose a method and enter accurate account details. The amount is reserved while an administrator reviews your request.
Where is my payment proof?
Membership receipts appear in Plans & billing. Withdrawal receipts appear in Earnings after an administrator records a completed transfer. Only you and administrators can access the original document.
Your account & your privacy
I forgot my password. What now?
Choose Forgot password on the sign-in page. Enter your email and open the single-use reset link. It expires after 30 minutes. If you are running a local installation with email disabled, the site operator can find the email in the private storage/outbox folder.
Can I download my account data?
Yes. Open Account settings and choose Export my data. The export includes your profile, links, payments, withdrawal requests, ledger, and account-linked support messages.
How can I close my account?
Send a privacy request through Contact using your account email. The operator will verify your ownership, handle any pending financial records, and explain any legal retention requirements.
How do I report a problematic link?
Choose Report a link from the footer or the link journey. Include the exact short URL and a clear explanation. For copyright concerns, see Copyright & takedowns for the required details.
Still a little stuck?
Tell us what’s happening. We’re here to help.